Solution overview
Company name: Pisano
Solution category: (CRM/Customer Engagement Solutions)
Primary target industry: Retail & hospitality
Samsung SDKs / services used: Knox Standard SDK
Supported devices: Smartphone, Tablet, Wearable
Availability: Canada, Mexico, United States, Aland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina,... 
Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Macedonia, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United Arab Emirates

Solution summary

Reshaping Customer Experience Management – Easy, Intuitive and Cost-Effective

Pisano is a real-time mobile customer feedback collection and analysis platform for retail, hospitality and event businesses. Our customizable survey mechanism and analysis reports introduce a new method of intuitive, simple and cost-effective customer relation management.

Tablet mounted kiosks are strategically placed at customer touch-points inside venues to reach the maximum amount of customers. On-field operations staff can customize the questions on-the-fly on the scoreboard, and thanks to instant feedback via our in-store IM system, they are able to respond to customers immediately. For long-term action plans, store and regional managers can access detailed analytics on their dashboards and receive recommendations.

With high quality feedback data, sales and marketing departments achieve better segmentation and customer profile campaigns. Real-time response collection makes it easier to test new products, campaigns and services on-site without the hassle of other older market research methods, and data backed decisions contribute to higher conversion rates. For the CRM/CEX departments, real-time customer satisfaction is measured and data is shared with own CRM systems. Teams effortlessly fill the gaps in customer journey mapping process for more profitable action plans; customer experience management is easier, intuitive and cost-effective with our solutions.

Discover more about Pisano here: pisano.co

Key features and benefits specific to selected industry

Samsung KNOX Standard SDK based mobile device management is used for:

  • Full kiosk mode
  • Offline and sleeping modes (energy saver)
  • Remote device management and app update
  • Smart notifications
  • Screenshots from the latest state

 

Featured hardware:

  • Any Samsung Galaxy tablet is compatible
  • Mostly deployed on SM T560 and SM T562

 

Safety:

  • Charger and screen protected by a well-designed enclosure
  • Encrypted data protection allows only permitted user access

 

User experience:

  • Scoreboard at the HQ enables real-time metric and performance tracking for micro-management
  • Dashboard offers more detailed customer insight analysis
  • Scalability to the enterprise: Groupings of 1-50 kiosks, 51-200, 201-500, and 500+ kiosks available
  • Different support and set up programs tailored to each business’ needs
  • Short installment schedules: Shortest duration is 30 minutes and the longest takes 3 days
  • CRM and loyalty integration flexibility
  • Customer specific questions track unique customer journeys
  • 24/7 open communication channel allows less effort for social media engagement, better brand image
  • Management of all your locations from one dashboard

 

Surveys:

  • All question types are supported by predefined questions
  • Question Show/Hide mechanism
  • Smart Page Change logic
  • Key Visual usage enabled
  • Randomized system for question selection from pool

 

Real-time chat with customers and staff:

  • Inbox like chat screen design
  • Filter feedback and export as CSV/Excel
  • Automated Tagging easily finds the right feedback

 

Reporting:

  • Multiple dashboard support
  • Widget-based individual reporting screens
  • Export as PDF/PNG
  • Receive digest reports via email; daily, weekly, monthly
  • Filter results by store, region, district, and city
  • Highlights trends, comparisons and points to be improved

 

Smart Tasks & Notifications:

  • Battery level and internet connection situation feedback for each kiosk
  • Operational notifications for Important Events, Trends, Smart Configurations, and Escalations you can configure 
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