FAQs

1 - 10 of 20 resources
Can the end user opt out of the Custom Configurator installation process?
When creating the device profile, you can choose whether you want to provide a Cancel button. If you provide a Cancel button, users can opt out of the Custom Configurator process by tapping Cancel....
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Is there a limit to the number of devices that I can push a profile to?
There is no limit to the number of devices that can receive a profile. The Custom Configurator is activated by KLM licenses you will purchase beforehand for a specific number of devices. The maximum...
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What happens to the Knox Customization Configuration settings after the device has been factory reset?
Once the end user has completed the Customization Configuration setup, the device will remain enrolled in Custom Configurator even after it has been factory reset. The device will download the Custom...
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Can I configure devices without connecting them to the internet?
No, the device needs to be connected to Wi-Fi in order to download the Knox Customization Configurator profile.
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Can I deploy the same profile to multiple device models?
No, each profile can only be deployed to one device model.
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Can I push updates to device profiles?
Customization profiles are only triggered during the first-time boot or after factory resetting the device. If you want to push an updated version of the Custom Configurator profile to a device, you...
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Do I need an MDM in order to use Custom Configurator?
No, you don't need to have an MDM in order to use Custom Configurator. The Custom Configurator can deploy settings to enrolled devices. The Custom Configurator however, is not a replacement or...
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Do I need to buy licenses to use the Custom Configurator? Could I use the trial licenses to test the Custom Configurator?
You can request a trial license to use the Custom Configurator. The trial is available on the SEAP website. You need to accept the Knox License Agreement to receive a KLM trial key, then request...
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How can end users remove a Custom Configurator profile from their devices?
End users should contact the IT admin listed on the Support section of their device profile. The IT admin can delete the device and the associated Device ID from the Custom Configurator server....
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How does Knox Customization Configurator work?
The System Integrator (SI) creates a profile with device configuration settings. The SI submits Device ID to Custom Configurator so that Samsung can verify the ownership of the devices. Once the...
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