FAQs

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What is Knox Customization?
Knox Customization enables Systems Integrators to transform Samsung devices into purpose-built appliances for vertical B2B markets like hospitality and retail. Example apps include hospitality...
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What licenses do I need to use the Knox Customization SDK?
To use the Knox Customization SDK, you need an Enterprise License Management (ELM) key and a Knox License Management (KLM) key. Enterprise License Management (ELM) Developers use ELM licenses...
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How do I activate licenses with the Knox Customization SDK?
As described in What licenses do I need to use the Knox Customization SDK, you need both an ELM and KLM license. To activate the: ELM license — Use the package android.app.enterprise.license...
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What is the ProKiosk mode in the Knox Customization SDK?
The Knox Customization SDK v2.5 uses the term ProKiosk mode instead of the previously used term Sealed mode. ProKiosk indicates that it’s an extension of the Kiosk mode from the Knox Standard SDK.
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How do I migrate a Customization app to the v2.5 SDK?
Version 2.5 of the Knox Customization SDK introduces several enhancements to improve API names, groups, permission control, and future scalability. Although the latest v2.5 SDK provides backwards...
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How do I use an SDK packaged as an Eclipse IDE add-on with the new Android Studio IDE?
If you have migrated from the Eclipse IDE to Google's new Android Studio IDE, you can use an SDK packaged as an Eclipse add-on as follows: Download the SDK. Extract the SDK's add-on .ZIP...
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What are the new ProKioskManager, SettingsManager, and SystemManager classes in the Knox Customization SDK v2.5?
Previously, all the Knox Customization API methods were provided in a single Java class called KnoxCustomManager. With v2.5, the API methods are now grouped into three new Java classes for better...
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Are Customization apps that use KnoxCustomManager compatible with the new v2.5 SDK?
Yes. Version 2.5 of the Knox Customization SDK supports the class KnoxCustomManager and existing apps that use the class will continue to run on new devices. However, from v2.5...
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Is there a cost to using Knox Customization SDK?
There is a one-time license fee per device. Please contact us for more detail about pricing.
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Is there any broadcast when Sealed Mode is on or off?
There's no broadcast sent when entering or exiting Sealed Mode. It's not needed under Knox Custom SDK concept. Whoever is implementing the solution can have full control over entering...
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