FAQs

1 - 10 of 27 resources
Can I enroll my device to Knox Mobile Enrollment and Knox Configure?
Yes, you can enroll new devices using Knox Mobile Enrollment and Knox Configure. Customer must be registered to both KC and KME using the same email address. Profiles must be configured in both KC...
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Can I enroll the device in both Knox Mobile Enrollment and Knox Configure?
Yes, you can enroll a device in an MDM using Knox Mobile Enrolment and push settings, apps, and content to the same device with Knox Configure.
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Can I filter Activity logs by Upload ID?
No, currently, you can only sort device data by Upload ID.
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Do I have to specify whether I am uploading devices for Knox Configure or Knox Mobile Enrollment?
No, after you've uploaded devices for customers, they determine whether to enroll those devices in Knox Mobile Enrolment, Knox Configure, or both.
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How do I get a Knox Customer ID?
Ask your customer to find the Knox Customer ID by hovering over their username in the Knox Configure portal, and clicking Settings.
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How do I get access to the Reseller Portal?
Go to www.samsungknox.com, log in, and select the Reseller portal link.
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How do I get support for the Reseller portal?
Go to https://seap.samsung.com/contact, and click on Knox Configure. Submit an inquiry to get support for the reseller portal. 
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How do I remove a customer from my Knox Reseller tenant?
To remove a customer, please contact Support.
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How long does it take for the Knox Configure account to be approved?
The approval process can take up to a few weeks. To expedite the process, please contact your Knox B2B Sales Representative or your reseller. Please ensure that your country is supported and provide...
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How long does it take to upload devices?
Depending on the number of devices on your list, uploading them may take a few seconds to a few minutes. When complete, a status bar will show the results of each device upload: Upload devices...
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