daniele sevegnani
Sep 09, 2016
10:40 am

Samsung Note 3 (SM-N9005) OTA update to Android 5.0.0 doesn't work

Hi,

I have a Samsung Note 3 (SM-N9005) with Android 4.4.2 and I want to update it to Android 5.0.0. I click on the label "Software update" in the "About device" section, and then I click on "Update" label but nothing happens. Is the OTA update also available for Note 3?

Thanks for your help

Daniele Sevegnani 

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Kieran M
Sep 10, 2016
3:28 am

Hi Daniele,

Please provide me with the following information so I can better understand your situation.

  1. The information from your devices “About device” section of the settings app
  2. Do you currently have any MDMs or device admins installed that may be limiting your OTA update?