NA NA
Aug 24, 2017
4:50 pm

Remove license

***** all,

 

we have SDK customization license. When I uninstall app in device and check License status, is still visible as used.

What is best way for correct removing license, in case app is uninstalled from device?

 

Thanks for help

Samuel V.Samsung SEAP Moderator
Aug 24, 2017
5:23 pm

Hello,

If you activated a Customization license key on an app and then you uninstalled that app, it is considered as deactivated. You can confirm this by following the steps below:

  1. Go to https://www2.samsungknox.com/en/user and use the 'check license key' tool to find out the number of activations your license is at
  2. Activate the license key on your app
  3. Use the tool again and confirm that the number of activations was incremented
  4. Uninstall your app
  5. Use the tool to confirm that the number of activations is back to the original number

Perhaps you can do the same check and confirm that the number of activations are returning the expected value?

Regards,

Samuel

Joby Jose
Aug 24, 2017
8:30 pm

Look like the problem is when debug on release it is working

Amelia White
Sep 29, 2017
10:47 am

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Deleted Sep 29, 2017 3:32 pm