Semal Patil
Oct 09, 2018
8:47 am

KPE Trial License created

Hi SEAP Team,

We use Knox Standard SDK feature only. However, while creating the production license KPE Trial license is created with expiry of Dec 17'2018. As per our understanding Standard SDK license is free.

More Info: When we created the license radio button was named as Production. Now it is changed to commercial.

How do we create a permanant license to use KPE standard feature?

Please provide necessary steps to do so.

Please help!

Thanks in Advance.

Jenna S.Samsung SEAP Moderator
Oct 09, 2018
10:58 pm

Hello Semal,

You are correct in that production licenses are not supposed to expire. Does your license start with KLM-06 or KLM-09?

Best regards,

Jenna

Comments

Hi Jenna,

Thanks for the quick reply.

Our license starts with KLM09. Please let me know if you need any further information.

Should I try to create new license key again with the new commercial option?

Thanks in Advance.

 

 

Semal PatilOct 10, 2018 at 8:40 am
Jenna S.Samsung SEAP Moderator
Oct 10, 2018
6:39 pm

Hello Samil,

If you are able to create a new commercial license key then you should do that. However, if you are unable to, could you please send me a screenshot of your production key with the expirty date in your SEAP portal? Make sure to blur out the key itself. 

Best regards,

Jenna

 

Semal Patil
Oct 11, 2018
8:39 am

Hi Jenna,

Thanks for the reply.

It worked. We could create the KPE Standard license key though the expiry date is of 2037 now which is kind of acceptable behaviour.

Thanks & Regards,

 

Comments

Glad to hear that it has been fixed!

Best regards,

Jenna S.Oct 11, 2018 at 9:14 pm