Issue with activating existing licenses
As part of the test process for production provisioning our devices, we use a dedicated quantity of devices (Note 4 and Tab S 8.4 currently) that are run thru the process repeatedly. After each attempt, the devices undergo a factory data reset and are used again. We generally have no issues with this procedure; although the full quantity of the particular Knox ELM/KLM licenses have been consumed, the devices pull the already-associated licenses and activate successfully.
The problem we are seeing is that some devices will occasionally refuse to activate a license, and, once this state occurs, will no longer activate, even after an FDR. A review of the pertinent device log shows a return error code value of 702, which, I believe, indicates that the license quantity is exhausted (which is correct). This seems to point to a potential issue with our on-premise license server (assuming no change in the identifying info of the device). What can I do to determine the cause of this? Are there any relevant logs that I can have pulled from the server that would be useful?
Note that I have not yet been able to diagnose all the potentially affected devices, so looking for a general method to apply to these and similar cases, in the event that this is not the only symptom.