Sandeep Gandhi
Jan 17, 2019
10:05 am

Errorcode 502 while activating BackwardCompatible key using knox sdk

Hi Team,

         I am updating our application to use Knox SDK 3.2.1 .

         I have Created 1.KPE License key

                                  2.Backwardcompatible License key

I am able to activate KPE License key sucessfully ,But while activating Backwardcompatible License key  i am getting

Error 502 i.e.  ERROR_NETWORK_GENERAL.

Device Details:-

1 > Name: Galaxy Grand2

2>Android Version 4.3

Can anyone tell me why i am getting this error ?

 

 

 

Mikayla N.Samsung SEAP Moderator
Jan 17, 2019
9:33 pm

Hi Sandeep,

Are you able to update the firmware on your device? The Grand2 should be able to run Android 4.4.2 (Kitkat). Please update your device and try activating the license again.

 

Best, 

Mikayla

Sandeep Gandhi
Jan 19, 2019
10:14 am

Hi Mikayla,

     Device is already updated, getting "latest update have already been installed" .

I am able to activate KPE License key sucessfully ,But while activating Backwardcompatible License key  i am getting

Error 502 i.e.  ERROR_NETWORK_GENERAL.

Device details:-

Model number :- SM-G7102

ANDROID VERSION 4.3

Build Number :- JLS36C.G7102XXUANE2 

Could you please help me to solve this issue.

Thanks.