Hi Team,

         I am updating our application to use Knox SDK 3.2.1 .

         I have Created 1.KPE License key

                                  2.Backwardcompatible License key

I am able to activate KPE License key sucessfully ,But while activating Backwardcompatible License key  i am getting

Error 502 i.e.  ERROR_NETWORK_GENERAL.

Device Details:-

1 > Name: Galaxy Grand2

2>Android Version 4.3

Can anyone tell me why i am getting this error ?

 

 

 

Mikayla N.Samsung SEAP Moderator
Jan 17, 2019
9:33 pm

Hi Sandeep,

Are you able to update the firmware on your device? The Grand2 should be able to run Android 4.4.2 (Kitkat). Please update your device and try activating the license again.

 

Best, 

Mikayla