Antonio Boyer
Mar 09, 2018
5:50 pm

Error when trying to add licenses

Hi,

I tried to add my licenses but received an error: 

Fetching license information failed for key XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX with SLM error code 99997

ID: 71c3f00b-7b27-4a2d-8b41-0d6a92eafd25:ec923881198f4976ad9106123bd19e6f
Date: 1520617435631

No additional diagnostic information is available.

Can anyone tell me what to do to overcome this issue or what is causing it?

Thanks,
Antonio