Nagaraju Pallasetty
Jun 12, 2018
12:25 pm

Email sync suddenly stopped on Samsung KNOX device after performing Software update to Android 8.

Few users in our environment has reported the issue that Email sync suddenly stopped on Samsung KNOX device after performing Software update to Android 8.

This issue is experienced on Samsung S8,S8+ and A5 devices.   Re-enrollment of device will allow device to sync emails for 2 days and then stops. We have also assigned alternate email client "Samsung focus" application on device but the issue is same with this email client app.

 

 

 

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Jenna S.Samsung SEAP Moderator
Jun 28, 2018
8:20 pm

Hello,

This issue will be fixed in an upcoming firmware update. Once the details of this firmware are made available, we will provide an update to this thread. 

Best regards,

Jenna