Clark Kent
Jan 31, 2019
3:41 pm

Creating KPE key fails

When creating a KNOX PLATFORM FOR ENTERPRISE (KPE) KEY, it will always fail with a message 'Error in generating license key.'

The terms and conditions will show up and I proceed by clicking 'Accept' but it still fails.

Has anyone else had this problem? Have you managed to solve it?

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Rick James
Jan 31, 2019
4:07 pm

Having the same issues - there was a reply in a seperate forum entry on here from Samsung that the issue had been resolved, but it certainly isn't of this this time (11:07 AM, EST)

Mikayla N.Samsung SEAP Moderator
Jan 31, 2019
5:23 pm

Hi everyone,

We are aware of this issue and are currently working on a fix. I will post an update here and on the SEAP dashboard when more information becomes available. Thank you for your patience.

Best,

Mikayla

Rick James
Jan 31, 2019
5:26 pm

Thank you for the update Mikayla !

Mikayla N.Samsung SEAP Moderator
Feb 02, 2019
12:48 am

Hi everyone,

We have been dealing with several concurrent licensing issues over the past few days. We are continuing to work on this problem. Check the SEAP dashboard and Samsung Knox Status for updates. Thank you for your patience. 

Best,

Mikayla

Mikayla N.Samsung SEAP Moderator
Feb 04, 2019
5:11 pm

Hi everyone,

As of Feb 1 at 8:17 pm PST, this issue has been resolved. Keys are no longer being generated as KLM03 and new dev keys can be generated. Thank you all again for your patience.

Best,

Mikayla