Sandeep Gandhi
Jan 21, 2019
12:21 pm

access network error 502 -while updating knox sdk (License activation)

Hi Team,

          I am updating knox sdk in our application .
For that i have activated 1>KPE License Key.
                          2>Backwardcompatible Key
License key activation status:-

1.Android api level 21 and above - License activated sucessfully.
2.Android api level 17  and above and below android api level 21-
      KPE License acivation- activated sucessfully.
      BackwardCompatible Key -Getting general network error - 502 .

I have searched on portal related to this error 502  :-.
 In above link you have mentioned this error is related to network error which could be caused by restrictions from your admin blocking our servers or a spotty WiFi i have tried license activation using other mobile networks ,
But still getting the same error.

Could you please help me to solve this error ? so i could use knox functionality on api level 17 and above devices.





Konrad Sobczak
Jan 23, 2019
12:02 pm

Hello Sandeep Gandhi,


Can you please activate Backwards Compatible Key first and then KPE License Key and check if it solved the issue? Additionally, can you please provide your device information (device, firmware).


Best regards, Konrad.

Sandeep Gandhi
Mar 01, 2019
2:18 pm

Hi Konrad,

           Thank you for your reply.I have followed the way you have mentioned But still getting same error "General Network Error".

Also I have tried to activate knox license key using the sample Backward Compatible  application which you have provided on your portal .

I am getting same error :- "General Network Error". on activation of Backward compatible Key.

Device Details are as follows:- 

1>Model number-GT-I9060
Android Version:-4.2.2
Android Api- 17
Kernel Version:- 3.4.5-2788648
Build number:-  JDQ39.I9060DDUANJ1

2>Model number-SM-G7102
Android Version:-4.3
Android Api-18
Kernel Version:- 3.4.0-2671946
Build number:-  JLS36C.G7102XXUANE2

Please guide us to solve this issue,So we could able to update Knox sdk.







Hi Sandeep,

We are currently experiencing intermittent service disruptions with activiating KLM and ELM (backwards compatible) licenses. Please go to our Knox status page for the latest details on this issue. Once the service disruption has been cleared, please try activating your backwards compatible key again and let us know the results. 

Best regards,


Mikayla N.Mar 01, 2019 at 10:51 pm
Sandeep Gandhi
Apr 23, 2019
12:55 pm

Hi Mikayla,

          I have tried the way you have mentioned to activate both license key,in your sample application( backwards compatible) But getting same error again  While activating Backward Compatible key  "Network general error ".Could you please help me to resove this issue,so we could be able to update our knox standatd sdk to knox sdk. All the details i have already shared with you .